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Noticeboard

Dr Brown has retired after 30 years with Sandhurst Group Practice - We all thank him for his hard work

We are currently actively recruiting for a replacement and as soon as we have made a successful appointment we will made this known to all.  Please bear with us and in the meantime his patient will be fully covered by our Registrars and Locum GPs.

Dr Faure has taken over Dr Kanjaria's patient list

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS S

 Dr Boardman's named patient list  will be looked after by Dr Tanner with immediate effect and she will officially join us as a Full Time GP week commencing 19th August 2019

 

Our Home Visits are now carried out by our new Paramedic - he will have ID for checking and will arrive in a normal car.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand so make sure we have your correct contact details.

Go to our Latest News page to read about our New Nurse Practitioner minor illness clinics to help ease the pressure for appointments.

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website.  Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  You are able to book appointments online and view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.  Registration is via our prescription page.  For security reasons we ask you to bring into surgery proof of name and address, plus photo ID.

 

 

Complaints Procedure

Complaints

We do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Group Practice Manager, using our Sandhurst Group Practice Complaints form or email admin.sandhurst@nhs.net  The complaint form is available from reception.

Should you wish to discuss any matters on a one to one basis, patients can request a meeting with the Group Practice Manager directly.

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

We use all complaints to help us improve our services to the patients.

Do you need support complaining about your NHS care or treatment?

The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong.  By raising your concerns you can help put things right and the NHS can learn from your experience. Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  The service is provided by SEAP, a registered charity, who are funded by your local authority to provide this service. Contact them at Bracknell Forest: 0300 343 5702,  email info@seap.org.uk or visit the website where you can download a self help pack that provides useful information on making a complaint.  They also have ‘drop-in’ opportunities for you to meet us to discuss your complaint.

If you wish to take a complaint outside our organisation you can also contact;

Parliamentary & Health Service Ombudsman

www.ombudsman.org.uk  or by telephone 0345 015 4033

or

The Local Healthwatch on; Tel: 01344 266 911 - Website: www.healthwatchbracknellforest.co.uk

 



 
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