We have been listening to your feedback. Please see the link below to see what is available to you in addition to the information below.
We are listening to your feedback
For all appointments, to help the receptionist sign post you, you will be asked to give a short explanation of why you need any appointment. This is to ensure you get to the right person to deal with your problem. If your problem is of a sensitive nature please let the receptionist know that your problem is personal and they will record this for the clinician.
We offer routine appointments and urgent appointments. Pre-bookable appointments can be booked at any time, book on the session appointments can be booked morning or afternoon on the day you wish to have an appointment.
Booking Appointments on Line
Booking appointments on-line are convenient for you and the book on session appointments will appear earlier on-line that can be obtained in the surgery or by telephone. Please see our Patient Access page for all details of how to sign up for on-line services. Please note you can only book on-line with your own registered GP.
Please note that any 'special' appointment such as medicals should not be booked on-line. Medicals require paperwork to be completed beforehand, some contraception appointments may need prescriptions for devises to be fitted. On-line appointments should be used for Routine only. If in doubt please contact reception.
We regret we can't offer Nursing appointments on-line for similar reasons. Many of Nurses are specialists and not all Nursing staff can offer the same appointments.
If your need is a Medical emergency, all our appointments are booked and the problem will not wait for the afternoon or following day - we can offer you ‘5 minute’ Medical Emergency appointments after both morning and afternoon surgeries. These can only allocated as an overflow clinic when all book on the session appointments have been taken, morning or afternoon. You will need to attend and wait to be seen by the first free GP. This will be a triage appointment and you may be asked to attend to see your own GP at a later date if the GP feels this is more appropriate. Please note that this may not be at the site you are registered with and we can not guarantee who the GP will be.
We offer these appointments as an extra and please ask patients to help us and other patients by not abusing these appointments when the problem would have waited for the next appointment. These should not be used for prescriptions, referral chasing or minor ailments such as coughs and colds.
If you have a specific requirement for a routine appointment at a particular time of day, we recommend that you book in advance. If your problem is more pressing, we can offer you a sooner appointment, but you may have to ring back and the timing of the appointment will be more restrictive.
Extended Hours Appointments
Both practices offer a Thursday late evening and Saturday morning clinics on alternate weeks at each site. These appointments are aimed at those patients who find it difficult to get to the surgery during normal opening hours. Patients will be seen by the GP on duty and not necessarily their own GP. The surgeries are CLOSED during these clinics and access is for PRE-BOOKED appointments only.
We also offer pre-booked appointments every-evening and on a Saturday until 3pm at a Central location in Bracknell close to the Train & Bus Stations. These are bookable through the surgery. Please contact reception for more details.
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Telephone Appointments for Advice
If you feel your problems can be dealt with over the phone we offer daily telephone appointments.
Telephone appointments are available from a number of sources – doctor, nurse, health visitor, practice manager, etc.
It would be helpful if you explain the nature of your query to the receptionist who will then be able to advise you who to contact and when they may be available.