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Noticeboard

  Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately and contact above website or  call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment and be aware you may be asked to wait outside

Please note that the Nursing Team are only working from Owlsmoor during the COVID Pandemic - No Clinical team will be based at Yorktown Road if you need face to face clinical intervention you will be asked to attend the Owlsmoor site

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online. However, we have added the facility to book telephone appointments through patient access as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • website not accessible via a keyboard
  • colour contrast doesn’t meet 4.5:1 ratio

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquiries@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquiries@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non Unique Elements

Not all elements on a page have a unique ID.This fails WCAG 2.1 success criterion 1.3.1 & 4.1.1 (Info and Relationships & Parsing).

We plan to make all elements unique by September 2020.

Input Fields

All input fields don’t have descriptions and role attributes. This fails WCAG 2.1 success criterion 1.3.1, 3.3.2, 4.1.2 (Info and Relationships, Label or Instruction & Name, Role,Value).

We plan a descriptions and role attributes to all input fields by September 2020.

Content not Included in Landmarks

Not all landmarks include content.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Labels in Forms

Not all labels are connected to a form control.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Form Elements are not Group

Not all form elements are grouped.This fails WCAG 2.1 success criterion 1.3.1 & 3.3.2 (Info and Relationships Label or Instructions).

We plan to add group elements by September 2020.

Colour Contrast

The default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We plan to add an ID by September 2020.

No Keyboard Shortcuts

The content is not accessible via a keyboard.This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to keyboard access by September 2020.

Webpage Titles

Not all pages have titles.This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to keyboard access by September 2020.

Focus on Elements

Not all elements are focused on highlight.This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

We plan to keyboard access by September 2020.

Language of Page

Language of pages has not been set.This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to add group elements by September 2020.

Submit Actions

All Submit buttons don’t have the correct action type. This fails WCAG 2.1 success criterion 3.2.2 & 4.1.2 (On Input & Name, Role, Value).

We plan to correct the button types by September 2020.

Disproportionate burden

Alternative Tags for Images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

My Surgery Website is a content management system and don’t control the images added by end users.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

iFrame Descriptions Missing

Some iframes are missing the description. This fails WCAG 2.1 success criterion 4.1.2 (Name,Role,Value).

My Surgery Website is a content management system and don’t control the content provided via an iframe

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

Links to Multiple Destinations

Dropdown menus have links to multiple destinations.This fails WCAG 2.1 success criterion 2.4.4 (Link of Purpose).

How we tested this website

This website was last tested on 27th September 2019. The test was carried out My Surgery Website. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 27th September 2019. It was last updated on 27th September 2019.

 
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