Noticeboard

AS A TRIAL ONLY - Our doors will be open from today Monday 17/5/2021 1pm to 3pm only - This will be for any patient queries or to pre-book appointments -  all on-the-day appointments will be released as normal at 8am - please continue to phone for emergency appointments.

The latest news section directs you how to obtain a Vaccine Passport 

(this is not available through the GP surgery)

Please note that E-consult is now available for our Patients to use only during our opening hours and is unavailable after 6:30pm and at Weekends for safety reasons

 

SEE OUR LATEST NEWS SECTION FOR OUR STAFF CHANGES & LATEST UPDATES ON COVID VACCINATIONS IN OUR AREA 

We ask you not phone the surgery about the COVID Vaccination - you will be contacted

 

If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time  - try calling for advise or administration in the afternoon. 

We now release all appointments on the day at 8am

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly 

Appointments update During The COVID Pandemic

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keeps you and us safe. We are also using video calls as needed.  You can also use our e-consult system accessed below

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

Repeat prescription requests 

A reminder  you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.  You can email any acute prescription requests to our dedicated prescription email at sgp.prescriptions@nhs.net 

.For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Christmas & new year opening hours 2020/2021 please click here

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HOW TO USE GP SERVICES DURING CORONAVIRUS PANDEMIC

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please contact us.

All appointments are now triaged and can be pre-booked via phone or you can contact us using e consult, accessed on the front page of this website without signing up. A few appointments are available on line with your own GP.

Our opening ours are 8am - 6:30pm.

All appointment's are released now at 8am for AM & PM with some pre-bookable.

Appointments are being delivered over the telephone initially, GPs also have access to Video consultations.

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.

Measures are in place to keep you safe from infection during your visit to the surgery.

Please do not come to the surgery unless you have a booked

appointment.

If you are waiting for a check-up, please be assured we will be in touch

For serious or life threatening emergencies call 999, for urgent medical queries that are not life threatening call 111.

 

 

In the best interest of our patients and staff, Sandhurst Group Practice now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) for whatever reason to; 

wear a face mask or face covering of some sort.

If possible please attend alone. 

do not attend if you have experienced any COVID symptoms in the previous few days before your appointment.

The link below shows how you can make face coverings from home.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering


Alternatively you can purchase face masks online.


Thank you for your cooperation and understanding

If you have COVID-19 symptoms you will be directed to our Hot site or hot car (for home visits) in Bracknell.

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Sign-Posting

For all appointments, to help the receptionist sign post you, you will be asked to give a short explanation of why you need any appointment.  This is to ensure you get to the right person to deal with your problem.  If your problem is of a sensitive nature please let the receptionist know that your problem is personal and they will record this for the clinician.

Booking Appointments on Line -

We are though releasing a small amount of telephone bookable appointments online

On-line appointments should be used for Routine only.  If in doubt please contact reception.

We regret we can't offer Nursing appointments on-line.   Many of Nurses are specialists and not all Nursing staff can offer the same appointments.

Sandhurst Group Practice have replaced our extended hours appointments with e-consults. These take place outside surgery times. If you submit an e-consult the GP may contact you outside normal hours.

We also offer pre-booked face to face appointments every-evening and on a Saturday & Sunday at a Central location in Bracknell close to the Train & Bus Stations.  These are bookable through the surgery.  Please contact reception for more details.

access-appointments-gp-services/extended-access-bracknell-ascot/

please copy and paste link for more details

Telephone appointments are available from a number of sources – doctor, nurse,  Pharmascist, Paramedic etc.

It would be helpful if you explain the nature of your query to the receptionist who will then be able to advise you who to contact and when they may be available.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website