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Noticeboard

  Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately and contact above website or  call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment and be aware you may be asked to wait outside

Please note that the Nursing Team are only working from Owlsmoor during the COVID Pandemic - No Clinical team will be based at Yorktown Road if you need face to face clinical intervention you will be asked to attend the Owlsmoor site

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online. However, we have added the facility to book telephone appointments through patient access as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Why GPs sometimes charge fees

Surely the doctor is being paid anyway?

It is important to understand that many GPs are not employed by the NHS. They are self-employed and they have to cover their costs - staff, buildings, heating, lighting etc. - in the same way as any small business. The NHS covers these costs for NHS work, but not for non-NHS work so the fees charged by GPs contribute towards offsetting their costs.

What is covered by the NHS and what is not?

The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment.

In recent years, however, more and more organizations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate. 

Examples of non-NHS services for which GPs can charge their own NHS patients:

  • accident or sickness certificates for insurance purposes
  • school fee and holiday insurance certificates
  • reports for health clubs to certify that patients are fit to exercise
  • certificates confirming fitness to travel or participate in an event

Examples of non-NHS services for which GPs can charge other institutions:

  • life assurance and income protection reports for insurance companies
  • reports for the Department for Work and Pensions (DWP) in connection with disability living allowance and attendance allowance
  • medical reports for local authorities in connection with adoption and fostering

Do GPs have to do non-NHS work for their patients?

With certain limited exceptions, GPs do not have to carry out non-NHS work on behalf of their patients. Whilst GPs will always attempt to assist their patients with the completion of forms, for example for insurance purposes, they are not required to do such non-NHS work.

Is it true that the BMA (British Medical Association) sets fees for non-NHS work?

The BMA suggest fees that GPs may charge their patients for non-NHS work (i.e. work not covered under their contract with the NHS) in order to help GPs set their own professional fees. However, the fees suggested are intended for guidance only; they are not recommendations and a doctor is not obliged to charge the rates the BMA suggest.

Can a fee be charged by a GP for the completion of cremation forms?

It is important to differentiate between death certificates (which are completed free of charge) and cremation forms. Cremation forms, unlike death certificates, require doctors to make certain investigations which do not form part of their NHS duties.

A deceased person cannot be cremated until the cause of death is definitely known and properly recorded. Before cremation can take place two certificates need to be signed, one by the GP and one by another doctor.

  • Cremation Form 4 must be, as stated, completed by the registered medical practitioner who attended the deceased during their last illness. 
  • Form 5 must be completed by a registered medical practitioner who is neither a professional partner nor a relative of the doctor who completed form.

A fee can be charged for the completion of both forms 4 and 5 as this does not form part of a doctor's NHS duties - Doctors normally charge these fees to the funeral director, who, generally passes on the cost to the family.

The fees for cremation forms 4 and 5 (which are agreed with the National Association of Funeral Directors, NAFD, the National Society of Allied and Independent Funeral Directors, SAIF, and Co-operative Funeralcare) are available on the BMA website.

Doctors are also entitled to charge a mileage allowance, where appropriate.

Why does it sometimes take my GP a long time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients.

Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they have to take some paperwork home at night and weekends.

If you need a form to be completed and returned within 1 week, please inform the Receptionist when you hand it in. 

I only need the doctor's signature - what is the problem?

When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, therefore, the doctor might have to check the patient's entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors' regulatory body) or even the Police, as well as potentially invalidating the form. 

What will I be charged?

We recommend that GPs tell patients in advance if they will be charged, and what the fee will be.

It is up to individual doctors to decide how much they will charge, but the BMA produces lists of suggested fees which many doctors use. Sandhurst Group Practice has a list of fees which is available to view at Reception on request. 

What can I do to help?

  • Not all documents need a signature by a doctor, for example passport applications CAN NO LONGER BE VERIFIED BY A DOCTOR. You can ask another person in a position of trust to sign such documents free of charge.
  • If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them at the same time to speed up the process.
  • Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this may cost more.

What type of report work doesn't have to be done by my GP?

There is some medical examination and report work that can be done by any doctor, not only a patient's GP. For this work there are no set or recommended fees which means doctors may set their own fees.

 
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