Noticeboard

Please see our latest News section for our latest statement on the telephone system and the changes from 1/10/20 to our appointments.

Our Phone system has been upgraded to a call queue system so patients know where they are in the queue and how busy we are.

If you are not calling about booking an appointment please do not phone at 8am as this is our busiest time try calling for advise or administration at 12 - 1pm or after 3pm when we are quieter and not Mondays which historically is our busiest time.  We have also cut the queue time to 20.

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly and enable our queue times to reduce. - than you for your co-operation - SGP

Many patients have requested lately that we release all appointments at 8am for both morning and afternoon.  We are going to try this as from Wednesday 1st October - hopefully this will mean that our reception staff are then available to answer all calls for administration queries in the afternoon.

GOOD NEWS

Our 1st Saturday flu clinic has just been announced

Appointments are now available to book on-line through Patient Access for Saturday 17th October 2020 - This ADULT ONLY clinic will be held at our Owlsmoor & Yorktown Road sites.  All Patients must pre-book, wear a mask and not arrive at our door more than 5 minutes early for their appointment.  If you are a household you may book 1 appointment for a maximum of 4 people that are eligible.  Please do not bring helpers/family members who are not eligible for the vaccinations if you do not need assistance.  For 2-3year old children we have separate clinics - please call reception for details - all other children will be vaccinated at school.

This clinic is for Over 65 and at risk only - the new 50-64 cohort will be vaccinated in December as stocks allow.

Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.

NEW COHORT OF FLU VACCINATIONS

 if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier

Appointments update August 2020

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.

You can also use our e-consult system accessed via the webpage .

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Sandhurst Group Practice Patient Participation Group

The Sandhurst and Owlsmoor Patient Participation Group, founded in September 2009 is made up of members of the Sandhurst and Owlsmoor community, some with experience in health, social care and education, all of whom are concerned to work with the Sandhurst Group Practice to ensure the best possible service for the people of the area.

More specifically, the Group’s Terms of Reference state that its objectives shall be to:

  • provide feedback from patients to the Practice and vice-versa
  • promote the services offered by the Practice
  • encourage the provision and development of high-quality healthcare and health education
  • promote good relations with the Clinical Commissioning Group and other appropriate bodies in the field of healthcare and health education

Meetings, attended both by members of the Group and representatives of the staff of the Practice, are held six times a year. There is an Annual General Meeting to which all patients of the Practice are invited. Any patient may put themselves forward for membership of the Group, which is normally composed of a maximum of 15 patient members.

There is also a sub-group which is responsible for communicating information to patients online on behalf of the Sandhurst Group Practice PPG and for devising and conducting patient surveys. Subjects of past surveys have included services offered by the Practice and by local pharmacies, the Practice’s telephone and appointments systems, Frimley Park’s Accident & Emergency service and arrangements for out-of-hours care.

From time to time the Sandhurst Group Practice PPG also arranges informative events, held in local Sandhurst and Owlsmoor venues, with speakers, demonstrations and information stalls. Recent subjects have included emergency services, healthy eating, young people and drugs, long-term and elderly care.

You can contact us by leaving a message at either site with reception on 01252 877322 /01344 751184 . You can also send a message directly to the members of the group by clicking on the tab above.

Local information

As you will be aware, in a recent survey we asked for your thoughts on the CCG's proposal to move the Out of Hours Service from Frimley Park Hospital to Bracknell Health Space at Brandt's Bridge.

We are pleased to include below the Bracknell and Ascot CCG's report in response to our concerns which were raised in our survey.

Bracknell and Ascot CCG Out of Hours November 2016

Bracknell Forest Healthwatch e-Bulletin for June 2015

Newsletters

A day in the life of a GP Registrar

SOPG Newsletter March 2020

SOPG Newsletter December 2019

SOPG Newsletter September 2019

SOPG Newsletter June 2019

SOPG Newsletter March 2019

SOPG Newsletter December 2018

SOPG Newsletter September 2018

SOPG Newsletter June 2018

SOPG Newsletter March 2018

SOPFG Newsletter December 2017

SOPFG Newsletter September 2017

SOPFG Newsletter June 2017

SOPFG Newsletter March 2017

SOFPG Newsletter September 2016

SOFPG Newsletter June 2016

SOPFG Newsletter December 2016

SOPFG Newsletter March 2016

Sandhurst & Owlsmoor PPG Newsletter July 2015

A Day in the Life of a Receptionist by Val

Sandhurst & Owlsmoor PPG Newsletter June 2015

Sandhurst & Owlsmoor PPG 2014-2015.docx

Sandhurst & Owlsmoor PPG Newsletter June 2014

Survey Results

2019

The Sandhurst & Owlsmoor PPG carried out a survey looking at patient experience at the practice. Please see below for the results of the survey

Patient Survey response

2018

The Sandhurst & Owlsmoor PPG carried out a survey looking at patient experience of sleep and factors influencing their sleep patterns. Please see below for the results of the survey.

Analysis of Sleep Survey 2018

2017

The Sandhurst & Owlsmoor PPG carried out a survey in October to review the Patient Access System. We have presented your opinions and these results to the partners at the practice. Please see below for the results of the survey.

Analysis of the October 2017 survey

2016

The Sandhurst & Owlsmoor PPG carried out a survey in May to review the Out of Hours service. We have presented your opinions and these results to the partners at the practice. Please see below for the results of the survey.

Out of Hours Survey Results May 2016

2014

The Sandhurst & Owlsmoor PPG carried out a survey in November to seek the opinions of patients in  Sandhurst and Owlsmoor towards services offered by the Practice and local Pharmacies. We have presented your opinions and these results to the partners at the practice. Please see below for the results of the survey.

2013

In September 2013 the Sandhurst & Owlsmoor PPG conducted a survey on behalf of the practice to get feed-back about the telephone and the appointments systems; our "Out of Hours" care when the Surgeries are closed, and our use of Frimley Park A&E department. We have presented your opinions and these results to the partners at the practice. Please see below for the results of the survey.  

2011-2012

 
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